SMS Text Notifications

How our text message program works, what you'll receive, and how to opt out.

Last updated: May 25, 2026

What we send

When you drop off an item for repair at Anthony's Leather & Shoe Repair, we may send you text messages to keep you informed about the status of your order. The messages we send are transactional — they relate directly to a repair you've authorized us to perform. We do not send marketing, promotional, or sales messages over SMS.

The most common message you'll receive is a notification that your item is ready for pickup:

On rare occasions we may also send a status update if your repair takes longer than expected, requires an additional decision from you, or if we need to reach you about a question with your order.

How you opt in

When you drop off an item at our counter at 419 E 17th St, Rancho Santa Margarita, CA 92688, our staff will:

• Ask for your phone number so we can reach you about your repair
• Ask whether you would like to receive a text message when your item is ready (as an alternative or addition to a phone call)
• If you say yes, we record your consent in our system and may send you SMS notifications about that specific repair and any future repairs while your consent remains active

You're never required to opt in. Customers who decline SMS will be contacted by phone call instead. Providing your phone number alone is not consent to receive SMS — we ask separately and only enable text messages when you affirmatively agree.

How to opt out

You can opt out of SMS notifications at any time and through any of the following methods:

• Reply STOP to any text message we send you. This is the fastest method and takes effect immediately. You will receive a single confirmation message that your opt-out has been processed.
• Call us at (949) 548-4053 and ask us to remove your SMS consent
• Email us at [email protected]
• Tell us in person the next time you visit our shop

After opting out, you will not receive further SMS messages from us. We will continue to contact you by phone call for any active repair orders.

How to get help

Reply HELP to any message and you'll receive a reply with our shop's contact information. You can also call us directly at (949) 548-4053 during business hours (Monday–Saturday, 9am–6pm Pacific) or email [email protected].

Privacy

We use your phone number only to communicate with you about your repair. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your SMS preferences and contact information are stored securely in our point-of-sale system, which is hosted on our own private infrastructure.

SMS messages are delivered through our messaging service provider, Twilio, which handles the technical delivery of the message to your mobile carrier. Twilio's privacy policy is available at twilio.com/legal/privacy.

Carrier disclaimer

Message and data rates may apply depending on your mobile plan. Anthony's Leather & Shoe Repair is not responsible for any charges from your wireless carrier. Message delivery is not guaranteed — delivery depends on your carrier and signal availability. Carriers including AT&T, T-Mobile, Verizon, and others are not liable for delayed or undelivered messages.